Call Tracking Software
Help Desk Premier is a great tool for tracking all types of calls. Whether you’re running a formal Call Center or just need to track calls from customers about IT problems or any other types of issues, Help Desk Premier has you covered. You can customize your ticket entry to handle different types of calls or incidents.
Call Tracking Software Features
Custom Fields – Dynamically create any number of custom fields of many different types. Custom fields can be text, numeric, dates, checkboxes, radio buttons, or dropdowns. Create the fields you need for your particular call tracking or problem tracking needs.
Custom Templates – Custom Templates allow you to create any number of windows for entering tickets or calls. Templates allow you to rearrange the fields on your ticket window, add or remove custom fields, and make different fields required. Create various templates for the different types of calls you log and track. Incident tracking, request tracking and problem tracking are made easy in one solution with Help Desk Premier’s Custom Templates.
Knowledge Base – Find answers to your caller’s questions more quickly with Help Desk Premier’s easy to search Knowledge Base. Customers can also find resolutions to their own incidents by searching the Knowledge Base.
Ticket Escalation – Ensure quick action and enforce SLAs by routing and escalating tickets with Help Desk Premier’s self-service portal. Help Desk Premier can also easily convert your customer’s emails to tickets.
Customized Reporting – When using Help Desk Premier as Call Tracking Software, you get extensive customized reporting that allows you to track and manage your calls and tickets, allowing you to more effectively manage your help desk or service desk.
Call Tracking Software Conclusion
While Help Desk Premier is a full featured solution for help desks and service desks, it is also a very capable call tracking software solution. It’s flexibility and customization capabilities allow it to be used in any industry and for tracking any types of calls or issues.
Learn more about how powerful Call Tracking Software from BrightBox Solutions can benefit your organization.
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For more information about Help Desk Premier software, the Password Administrator help desk feature, and the service desk software services we provide, please call us at 1-877-615-5194 or fill out our contact form.
